This is the long version of our Terms & Conditions. We know, nobody likes walls of text, but this is a legal requirement.

We are working on a simplified version - if you have questions about any section of these Terms & Conditions, please get in touch with us via contact@protradeprinting.co.uk


The Site (www.protradeprinting.co.uk) and associated Services are operated and maintained by BAM Print Limited, trading as Pro Trade Printing ("the Company" or "we" or "us"). The Company is registered in the United Kingdom under company number 11182619.

Please read these terms and conditions carefully as they set out the rules for how we run our Site and supply consumer products ("Products") and deliver the features and/or functionality ("Services") offered by the Site. By using any of the Services provided by the Sites you are agreeing to be bound by these terms and conditions, which together with our Privacy and Cookie Policy, governs our relationship with you in relation to the Site, the Products and our Services.

If you disagree with any part of the terms then you may not access the Site. By selecting or confirming the "Accept" button as part of your account creation or sign-up you accept and agree to be bound by these terms and conditions which shall govern the agreement between us.

We reserve the rights to change the contents of this Site, including these terms and conditions at any time without notice, by posting such changes on the Site.

It is your responsibility to familiarise yourself with the terms and conditions regularly to ensure that you are aware of any changes. Your continued use of this Site following the posting of any such changes will constitute your acceptance of the revised terms and conditions.

Terms & Conditions

These terms and conditions govern your use of the printing service offered via this Site ("Service") and all orders placed by you for products based on the content and imagery advertised on this Site ("Products").


All orders placed by you through our Site will be subject to these terms and conditions.

All orders shall be deemed to be an offer by you to purchase the Products. We are under no obligation to accept your order (whether or not the order has been acknowledged).

We will send you an email to acknowledge receipt of your order; this does not constitute our acceptance of your order. Once payment for the Products has been received, we will confirm that your order has been accepted.

Our acceptance of your order brings into existence a legally binding contract between us with respect to such order.

If there are any problems with your order, you will be contacted by us.

Your use of the Services

The "Services" include the services offered to you from time to time when you access our Site. The Services may include (without limitation):

  • use of the payment processing service made available to you;
  • the purchase of Products (including the submission of Content for incorporation by us into Products), either on your own behalf of on behalf of your own customers or clients

You must not use the Services for any illegal or unauthorised purpose and in using the Services you agree to comply with all applicable laws, rules and regulations, including in any jurisdiction from which you access the Services.

To the extent that the Services (including the use of our site) is not legal in your jurisdiction, you may not use our Site or Platform. In particular, you must not:

  • submit violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the Services;
  • defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and you must not submit private or confidential information via the Services without first obtaining the relevant consent;
  • change, modify, adapt or alter the Services or change, modify or alter another website so as to falsely imply that it is associated with the Services or us;
  • create or submit unwanted email, comments, likes or other forms of commercial or harassing communications (a/k/a "spam") to any Services users;
  • knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • attempt to restrict another user from using or enjoying the Services; or
  • encourage or facilitate violations of these Terms.

You are solely responsible for your interaction with other users of the Services, whether online or offline. You agree that we are not responsible or liable for the conduct of any user.

To the extent that the integration of the services offered by you with the Services allows your customers or clients to access the Services, you agree that you will be liable for the acts or omissions of such customers or clients as if they were your own.

Your account

By selecting or confirming the "Accept" button as part of your account creation or sign-up you accept and agree to be bound by these terms and conditions which shall govern the agreement between us.

You may not use the Services unless you have registered with us and provided the relevant details requested. You are responsible for any activity that occurs through your account and you agree you will not sell, transfer, license or assign your account or any other rights associated with your account. You are responsible for keeping your password secret and secure.

As a condition to using Services, you are required to open an account with the Company and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your the Company account.

You must not create accounts with the Services through unauthorised means, including but not limited to, by using an automated device, script, bot, spider, crawler or scraper.

With the exception of accessing RSS feeds, you will not use any robot, spider, scraper or other automated means to access the Site or Platform for any purpose without our express written permission. Additionally, you agree that you will not:

  • take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;
  • interfere or attempt to interfere with the proper working of the Site or Platform or any activities conducted on the Site or Platform; or
  • bypass any measures we may use to prevent or restrict access to the Site or Platform.

You agree that you are responsible for all data charges you incur through use of the Services.

Services are available only to individuals who are either

  • at least 18 years old, or
  • at least 13 years old, and who are authorised to access the Site by a parent or legal guardian. If you have authorised a minor to use the Site or Platform, you are responsible for the online conduct of such minor, and the consequences of any misuse of the Site or Platform by the minor.

Providing our Services requires collecting and using your information. Our Privacy and Cookie Policy explains how we collect, use, and share information across our Site. It also explains the ways you can control and request deletion of your information.


Please read this section carefully before posting, uploading, or otherwise submitting any Content to our Site.

By submitting content to the Site you are granting the Company a worldwide, non-exclusive license to use the Content and are representing and warranting to the Company that the content is owned or duly licensed by you, and that the Company is free to publish, distribute and use the Content as hereinafter provided for without obtaining permission or license from any third party.

In order for us to make Products, you hereby grant to the Company a royalty free, worldwide, transferable, non-exclusive right and license to use your Content to fulfill orders.

You are solely responsible for your conduct and any data, text, files, information, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other content or materials (collectively, "Content") that you submit, post or display via our Site, whether the Content originates from you or from your customers or clients.

You acknowledge that we have no direct contractual relationship with your customers or clients and agree that you will be liable under these Terms for Content submitted by your customers or clients, as if it had been submitted by you.

In consideration of the Company’s agreement to allow you to post Content to the Site or Platform and the Company’s agreement to publish such Content and for other valuable consideration the receipt and sufficiency of which are hereby expressly and irrevocably acknowledged, you agree with the Company as follows:

  • You acknowledge that:
      • By uploading your photographic or graphic works to the Company you retain full rights to those works that you had prior to uploading; and
      • Subject to the terms of the foregoing license, you retain full ownership or other rights in your Content and any intellectual property rights or other proprietary rights associated with your Content.
  • You represent and warrant that:
      • You are the owner of all rights, including all copyrights in and to all Content you submit to the site;
      • You have the full and complete right to enter into this agreement and to grant to the Company the rights in the Content herein granted, and that no further permissions are required from, nor payments required to be made to any other person in connection with the use by the Company of the Content as contemplated herein; and
      • The Content does not defame any person and does not infringe upon the copyright, moral rights, publicity rights, privacy rights or any other right of any person, or violate any law or judicial or governmental order.
  • You shall not have any right to terminate the permissions granted herein, nor to seek, obtain, or enforce any injunctive or other equitable relief against the Company, all of which such rights are hereby expressly and irrevocably waived by you in favour of the Company.

Specifications & Quality

The Company has made every reasonable effort to display product descriptions as accurately as possible on the Site. However, some slight variations may occur from time to time in relation to the colours and the appearance of the images from the way they appear on screen.

We make every effort to supply the Products as advertised but reserve the right to supply the Products subject to minor variations in actual dimensions and specifications stated. All orders will be produced using the information provided by you at the time of order and we will not be held responsible for any errors submitted by the customer, including where Content of a low resolution or file size has been submitted to print.

We are committed to providing our customers with the highest quality Products. However, on rare occasions, products may be found to be faulty or defective. You must tell us of any Product faults within fourteen (14) days of the date on which we sent you the Confirmation relating to those Products.

To report any problems, please contact us on contact@protradeprinting.co.uk. We will endeavour to respond to all customer service requests within 48 hours. We will only refund or replace items where required to do so by law and may require photographic evidence of the faulty or defective Products.

Price and payment

The price for the Products that you order will be the price quoted on the Site at the date the order is received.

Please note that we currently only accept payment in Pound Sterling (GBP).

If you purchase Products using a payment card for a foreign currency denominated account, the conversion rate will be that applied by the relevant payment scheme at the time of processing the transaction.

If you are purchasing Products from within the European Union, including the United Kingdom, prices include VAT and any other applicable taxes. If you are purchasing Products from any other country, including the USA, and you will be responsible for paying any applicable sales, use, excise, value added, consumption and other such taxes (at the then-current rate).

Prices include delivery, unless otherwise stated on the Site.

Payments must be made by credit or debit card (please see the relevant part of the Site for a list of those payment cards accepted and method of payment). By submitting a credit or debit card number, you:

  • represent and warrant that your use of the particular card is authorised and that all information that you submit is true and accurate; and
  • authorise us to charge to the card you tendered all amounts payable by you to us based on the Products you order.

You may be subject to validation checks and/or third party authorisations depending on your method of payment.


The Company aims to deliver your Products as soon as possible after placing your order.

If we cannot deliver the Products within Thirty (30) days of your order, we will notify you and you will be entitled to cancel your order and a refund will be made to you.

In no event shall we be liable to pay for any damages or penalty for any delay in delivery of the Products however caused.

All deliveries must be signed for (please ensure that the Products delivered match the driver's paperwork and that the Products are undamaged) and you should keep your delivery note and packaging. You are required to notify customer services at contact@protradeprinting.co.uk within Fourteen (14) working days if any Products are missing or damaged on delivery.

Risk in the Products shall pass to you once they have been delivered to the delivery address stipulated in your order and we will not be liable for their loss, damage or destruction after delivery has taken place.

It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any Products purchased from this Site.

By placing an order, you represent that the Products ordered will be used only in a lawful manner.

Your right to cancel

All Products are custom-made ("Bespoke Orders") to your specifications and personalised to your requirements, and you cannot cancel your order except as set out the next paragraph.

For Bespoke Orders, you may cancel your order at any stage before, and up to seven (7) days after you have placed your order with us, provided we have not dispatched the relevant Products to you.

For all other orders which are not Bespoke Orders, you may cancel your order before and up to seven (7) working days after the Products are delivered to you ("Cooling Off Period") provided:

  • you notify us via emailing us at contact@protradeprinting.co.uk before the Cooling Off Period ends that you wish to cancel the order; and
  • if the Product(s) have been delivered to you, you will return them to us (at your own cost) in an 'as new' condition as they were on delivery.

Where you cancel an order in accordance with the procedures above, we will (at your request) either exchange the Products or refund the amount you have paid. Refunds will be credited to the payment method used to make the original purchase.

Until you return the Products to us you are responsible for their safekeeping and taking reasonable care of them. It is your responsibility to package the Products adequately and safely, as we do not accept liability for packages damaged during transit back to us.

Cancellation by us

We reserve the right to cancel any order (or any part of the order) if for any reason:

  • the Products ordered by you are no longer available;
  • the Products are withdrawn from our Service by the authorised licensees or the copyright owners; or
  • the Products cannot be supplied to you in the country where you reside;

in which event we will notify you by email and refund any payments you have made for that order or that part of the order.

We endeavour to make sure that all prices advertised on the Site are correct, However, if we discover that the Products you have ordered were listed at an incorrect price we will inform you of the correct price as soon as possible. We will give you the option of re-confirming your order or cancelling it; if you choose to cancel your order we will refund any payments made.

We will not be obliged to offer any additional compensation for disappointment suffered if your order is cancelled for any reason.

We may terminate or suspend your use of and registration on this Site at any time if you breach any of these terms and conditions or for your inappropriate or unlawful behaviour, without any liability or further obligation of any kind whatsoever to you or any other party.

We reserve the right to modify, suspend or discontinue this Site, the Service or any Products (or any part thereof) at any time with or without notice to you. We shall not be liable to you or any third party for any such modification, suspension or discontinuation.

You agree to indemnify us and hold us harmless from any and all third party claims and demands, including reasonable legal fees, for damages and costs due to or arising out of your breach of these terms and conditions or your use of this Site, the Service or any Products.

Limited express warranty for defective products

All Products supplied by us will be free from material defects and be of a satisfactory quality.

If the Products are materially defective or incorrect on delivery, we shall have no liability to you unless you notify us of the problem within 14 days from the date of delivery by email at contact@protradeprinting.co.uk

If you notify a problem to us we will:

  • make good any shortage or non-delivery; or
  • replace any Products that are materially defective or damaged; or
  • where Products cannot be made good or replaced, refund you the amount paid by you for the Products in question.

Refunds will be credited to the payment method used to make the original purchase.

We ask that you return the damaged or faulty Products to us and we will reimburse your postage costs provided you send to us your supporting receipts.

The remedies set out above constitute your only remedies, and our sole and exclusive obligations to you, with respect to any damaged or faulty Products.

This Site, the Service and the Products are provided on an "As Is" and "As Available" basis. The express warranties stated above are in Lieu of all other warranties. Express or implied or statutory, including without limitation any implied warranties of merchantability or fitness for a particular purpose and any warranty of non-infringement. The company does not warrant that this site, the service or the products will be uninterrupted or secure, or that this site, the service or the products will be free of viruses, or other harmful components. The company makes no representations or warranties as to the timliness, accuracy, completeness, or reliability of this site, the service or the products.


Our liability

Save as precluded by law, we will not be liable to you or any third party for any indirect, incidental, special, punitive or consequential loss, damage or expenses (including without limitation any loss of materials, interruption of service or wasted expenditure) howsoever arising out of your use of this Site, the Service, and/or the Products, even if advised of the possibility of such damages. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for the products in question. The foregoing limitations shall apply regardless of theory under which such cause of action is brought, whether in contract, tort, warranty or otherwise.

The information contained in the Site has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself that the Products you order are suitable for your specific purposes. You shall be responsible for ensuring the accuracy of all details provided as part of your order.

The Company shall be under no liability in respect of any defect in the Products arising from your failure to follow instructions when ordering of the Products via the Site, your use of the Products or your misuse or alteration of the Products.

Notwithstanding the above, nothing in these terms and conditions shall limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor exclude or limit our liability to you for any personal injury resulting from our negligence. Further, some countries and states do not allow the exclusion of implied warranties or incidental or consequential damages, so the above exclusions may not apply to you and you may have other rights, that vary from country to country and from state to state.

Acceptable use

You shall not breach or attempt to breach the security of this Site or the Service. Without limiting the foregoing, you shall not:

  • access data or materials not intended for you;
  • log into a server or account which you are not authorised to access; or
  • attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation.

Breaches of system or network security may result in civil or criminal liability. We reserve the right to investigate occurrences which may involve such breaches and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such breaches.

You agree not to use this Site in any way that may cause the Site or access to the Site to be interrupted, damaged or impaired.

The Site may host reviews, feedback and comments from customers. Any electronic communications and / or content you send to this Site must be for lawful purposes only. You are responsible for such content, which should not be malicious, defamatory, obscene, racist or designed to offend or to cause annoyance. In particular, such communications and content must not be illegal, abusive, threatening, indecent, defamatory or menacing. It must not breach copyright, trade mark, confidence or privacy rights, and must not consist of or include software viruses, political announcements, commercial solicitation or advertising, chain letters, mass mailings or "spam".

When dealing with this Site you must not use a false email address, impersonate any other person or entity, or mislead the Site and its users as to the origin of any electronic communications or content.

Unauthorised use of this Site may give rise to a claim for damages and / or be a criminal offence.

Your information

You are personally liable for any orders that you place and charges that you incur.

As a user of the Site you will need to set up and maintain an account on the Site. You are solely responsible for keeping your passwords confidential and secure at all times.

You should notify us immediately if you become aware of any unauthorised access to your account. In no event shall we be responsible for any loss you may suffer as a result of any misuse of your account and/or passwords.

You agree to provide current, complete and accurate information required to complete your account registration and at other times as may be required in the course of using this Site or the Service ("Registration Data"). You further agree to maintain and update Registration Data as required to keep it current, complete and accurate. If any information you provide is false, incomplete or inaccurate, we may terminate your rights to use this Site and the Service. If the information you provide is fraudulent, you may also be subject to criminal and/or civil liability.

You will be responsible for installing adequate anti-virus software and related security protection to secure your computer systems when using the Service. We will not be responsible for any loss suffered as a result of your failure to do so.

Disclaimer of liability for third party materials

We may provide links to certain third party Sites.

You acknowledge and agree that we have little or no control over, and are not responsible for examining or evaluating the content or accuracy of any such third party material or Sites.

The Company does not warrant or endorse and does not assume and will not have any liability or responsibility for any third party materials or Sites, or for any other materials, products or services of third parties.

Links to other Sites are provided solely as a convenience to you.

Notice and correspondence

Unless otherwise expressly stated in these terms and conditions, all notices and other forms of communication from you to us must be by email to contact@protradeprinting.co.uk.

All notices from us to you will be displayed on our website from time to time.

Events beyond our control

We shall have no liability to you for any failure to deliver the Products you have ordered or any delay in doing so or for any damage or defect to Products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of our suppliers or producers, flood, fire, explosion, acts of terrorism or accident.


If any of these terms and conditions are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.

If any of these terms and conditions are found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make valid and enforceable.

Data Protection & privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

Providing our Services requires collecting and using your information. Our Privacy Policy explains how we collect, use, and share information across our Site. It also explains the ways you can control and request deletion of your information.

Third parties

Except for our affiliates, directors, employees or representatives, a person who is not party to the contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of such contract.

This does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

Entire agreement

These terms and conditions, together with our current Site prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to your access to and use of this Site and the Service and the supply of the Products to you by us.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

Governing law and jurisdiction

The contract between us and any matter arising from or in connection with these terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Any claim or cause of action against the Company arising out of or related to use of this Site, the Service or the Products or otherwise under these terms and conditions must be filed within one (1) year after such claim or cause of action arose.

Electronic delivery policy

You agree that we may provide to you required notices, agreements and other information electronically as specified in these terms and conditions.

If you want to withdraw your consent to receive notices electronically, you must discontinue your use of this Site.


Our Site and Services are intended for residents of the United Kingdom.

The Company makes no representations that materials in this Site are appropriate or available for use in other locations. Those who choose to access this Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. The failure of the Company to exercise or enforce any right or provision of these terms and conditions will not constitute a waiver of such right or provision.

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